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RYANAIR COMPLAINTS MECHANISM

EDM (Early Day Motion) 2643: tabled on 24 July 2006

Tabled in the 2005-06 session.

This motion has been signed by 57 Members. It has not yet had any amendments submitted.

As this motion is using historical data, we may not have the record of the original ordering, in which case signatories are listed alphabetically.

Motion text

That this House recognises that people are purchasing goods and services online in increasingly large numbers but that post-sales complaints are often not as easy to make electronically as the original purchases, which may unfairly reduce the volume of complaints and the chances of redress or could make it easier to fleece customers; notes that Ryanair is one of the main providers of cheap flights, which are popular with consumers; regrets that Ryanair has no plans to provide an email address for such purposes and directs its customers to use either a telephone number which costs 10 pence per minute or to post or fax complaints to its head office in Dublin; calls upon online-based companies such as Ryanair to improve the ability of their customers to communicate with the company after sales by at least publishing an email address for this purpose so that redress for poor service is made less complicated and expensive; and further notes, in the meantime, that Caroline Green, Head of Customer Services for Ryanair can be contacted at greenc@ryanair.com and that the geographical telephone number for its head office in Dublin is 00 353 18121212, which is cheaper than its high tariff 0871 number.

The first 6 Members who have signed to support the motion are the sponsors. The primary sponsor is generally the person who tabled the motion and has responsibility for it. The date shown is when the Member signed the motion.

In addition to the sponsors, the following Members have signed to support the motion.

Anderson, Janet
Labour
Signed on 10 October 2006
Rossendale and Darwen
Austin, John
Labour
Signed on 9 October 2006
Erith and Thamesmead
Binley, Mr Brian
Conservative
Signed on 9 October 2006
Northampton South
Brake, Tom
Liberal Democrat
Signed on 24 October 2006
Carshalton and Wallington
Breed, Mr Colin
Liberal Democrat
Signed on 11 October 2006
South East Cornwall
Brown, Lyn
Labour
Signed on 19 October 2006
West Ham
Bruce, Malcolm
Liberal Democrat
Signed on 11 October 2006
Gordon
Burt, Lorely
Liberal Democrat
Signed on 9 October 2006
Solihull
Butler, Ms Dawn
Labour
Signed on 19 October 2006
Brent South
Campbell, Mr Gregory
Democratic Unionist Party
Signed on 11 October 2006
East Londonderry
Caton, Mr Martin
Labour
Signed on 11 October 2006
Gower
Clark, Ms Katy
Labour
Signed on 12 October 2006
North Ayrshire and Arran
Clelland, Mr David
Labour
Signed on 9 October 2006
Tyne Bridge
Conway, Derek
Conservative
Signed on 11 October 2006
Old Bexley and Sidcup
Corbyn, Jeremy
Labour
Signed on 25 July 2006
Islington North
Cryer, Mrs Ann
Labour
Signed on 25 July 2006
Keighley
Davey, Mr Edward
Liberal Democrat
Signed on 10 October 2006
Kingston and Surbiton
Devine, Jim
Labour
Signed on 12 October 2006
Livingston
Ennis, Jeff
Labour
Signed on 12 October 2006
Barnsley East and Mexborough
Etherington, Bill
Labour
Signed on 24 October 2006
Sunderland North
Flynn, Paul
Labour
Signed on 19 October 2006
Newport West
Francis, Dr Hywel
Labour
Signed on 11 October 2006
Aberavon
Galloway, Mr George
Respect
Signed on 18 October 2006
Bethnal Green and Bow
Goodman, Helen
Labour
Signed on 11 October 2006
Bishop Auckland
Hamilton, Mr David
Labour
Signed on 24 October 2006
Midlothian
Hancock, Mr Mike
Liberal Democrat
Signed on 11 October 2006
Portsmouth South
Hemming, John
Liberal Democrat
Signed on 9 October 2006
Birmingham, Yardley
Hepburn, Mr Stephen
Labour
Signed on 23 October 2006
Jarrow
Holmes, Paul
Liberal Democrat
Signed on 10 October 2006
Chesterfield
Hopkins, Kelvin
Labour
Signed on 11 October 2006
Luton North
Howarth, David
Liberal Democrat
Signed on 24 October 2006
Cambridge
Hoyle, Mr Lindsay
Labour
Signed on 10 October 2006
Chorley
Jenkins, Mr Brian
Labour
Signed on 19 October 2006
Tamworth
Marris, Rob
Labour
Signed on 9 October 2006
Wolverhampton South West
McCrea, Rev Dr William
Democratic Unionist Party
Signed on 10 October 2006
South Antrim
McDonnell, John
Labour
Signed on 6 November 2006
Hayes and Harlington
McGovern, Mr Jim
Labour
Signed on 9 October 2006
Dundee West
Owen, Albert
Labour
Signed on 10 October 2006
Ynys Môn
Paisley, Reverend Ian
Democratic Unionist Party
Signed on 10 October 2006
North Antrim
Price, Adam
Plaid Cymru
Signed on 9 October 2006
Carmarthen East and Dinefwr
Pugh, Dr John
Liberal Democrat
Signed on 16 October 2006
Southport
Rosindell, Andrew
Conservative
Signed on 17 October 2006
Romford
Rowen, Paul
Liberal Democrat
Signed on 19 October 2006
Rochdale
Ruddock, Joan
Labour
Signed on 9 October 2006
Lewisham, Deptford
Simpson, Alan
Labour
Signed on 12 October 2006
Nottingham South
Simpson, David
Democratic Unionist Party
Signed on 10 October 2006
Upper Bann
Stringer, Graham
Labour
Signed on 25 July 2006
Manchester, Blackley
Swinson, Jo
Liberal Democrat
Signed on 9 October 2006
East Dunbartonshire
Williams, Mrs Betty
Labour
Signed on 25 July 2006
Conwy
Willis, Mr Phil
Liberal Democrat
Signed on 30 October 2006
Harrogate and Knaresborough
Wilson, Sammy
Democratic Unionist Party
Signed on 16 October 2006
East Antrim

There are no withdrawn signatures for this motion.