House of Commons
As this motion is using historical data, we may not have the record of the original ordering, in which case signatories are listed alphabetically.
HM REVENUE AND CUSTOMS CONTACT CENTRE TRIAL OF PRIVATE CONTRACTORS
EDM #2570
Tabled 10 January 2012
2010-12 Session
That this House congratulates staff working in HM Revenue and Customs (HMRC) contact centres on increasing the positive answering rate to 71 per cent. of calls to date in 2011-12; notes the correlation between this contact rate and HMRC's decision to recruit over 1,000 extra call centre staff in the last year, albeit with over 80 per cent. on temporary contracts; acknowledges that staff representatives have proposed flexible staff transfer arrangements to respond to the substantial fluctuations in call numbers to HMRC contact centres; is deeply concerned by HMRC's award of two contracts to private sector suppliers, Sitel and Teleperformance, to conduct 12 month trials of their telephony advice services, based in HMRC's contact centres at Bathgate, Scotland and Lilyhall, Cumbria threatening the 1,300 permanent HMRC jobs in those locations; further notes that HMRC contact centres were targeted in the Government's Comprehensive Spending Review for 18 per cent. staff cuts in 2010-11; shares the Public and Commercial Services Union's opposition to any further privatisation of HMRC work; and calls on the Government to retain some of the planned 10,000 HMRC job cuts over the next three years so they can be re-deployed in HMRC contact centres in line with demand and to end the tendering for private telephony advice services in HMRC contact centres.

Signatures (57)

The first 6 Members who have signed to support the motion are the sponsors. The primary sponsor is generally the person who tabled the motion and has responsibility for it. The date shown is when the Member signed the motion.
In addition to the sponsors, the following Members have signed to support the motion.
Anderson, Mr David
Labour
17 January 2012
Burden, Richard
Labour
01 February 2012
Campbell, Mr Ronnie
Labour
11 January 2012
Caton, Martin
Labour
11 January 2012
Cooper, Rosie
Labour
23 January 2012
Corbyn, Jeremy
Labour
10 January 2012
Crausby, Mr David
Labour
12 January 2012
Cunningham, Alex
Labour
17 January 2012
Cunningham, Mr Jim
Labour
20 February 2012
Dobbin, Jim
Labour
11 January 2012
Durkan, Mark
Social Democratic & Labour Party
08 March 2012
Ellman, Mrs Louise
Labour
19 January 2012
Evans, Chris
Labour
24 January 2012
Flynn, Paul
Labour
19 January 2012
Gapes, Mike
Labour
12 January 2012
Glindon, Mrs Mary
Labour
16 January 2012
Harris, Mr Tom
Labour
30 January 2012
Havard, Mr Dai
Labour
17 January 2012
Hepburn, Mr Stephen
Labour
23 January 2012
Hoey, Kate
Labour
16 January 2012
Hopkins, Kelvin
Labour
10 January 2012
Howarth, Mr George
Labour
30 January 2012
Joyce, Eric
Labour
10 January 2012
Lavery, Ian
Labour
30 January 2012
Lazarowicz, Mark
Labour
17 January 2012
Lloyd, Tony
Labour
17 January 2012
Lucas, Caroline
Green Party
01 February 2012
McGovern, Jim
Labour
10 January 2012
McKechin, Ann
Labour
10 January 2012
McKenzie, Iain
Labour
10 January 2012
Meale, Sir Alan
Labour
12 January 2012
Mearns, Ian
Labour
24 January 2012
Morris, Grahame M.
Labour
30 January 2012
Nash, Pamela
Labour
10 January 2012
Osborne, Sandra
Labour
17 January 2012
Qureshi, Yasmin
Labour
01 February 2012
Riordan, Mrs Linda
Labour
29 February 2012
Robertson, John
Labour
31 January 2012
Rotheram, Steve
Labour
12 January 2012
Roy, Mr Frank
Labour
12 January 2012
Roy, Lindsay
Labour
10 January 2012
Sharma, Mr Virendra
Labour
16 January 2012
Skinner, Mr Dennis
Labour
11 January 2012
Stringer, Graham
Labour
02 February 2012
Sutcliffe, Mr Gerry
Labour
16 January 2012
Walley, Joan
Labour
20 January 2012
Watts, Mr Dave
Labour
19 January 2012
Weir, Mr Mike
Scottish National Party
06 March 2012
Williams, Hywel
Plaid Cymru
11 January 2012
Wishart, Pete
Scottish National Party
27 February 2012
Wright, David
Labour
02 February 2012
There are no withdrawn signatures for this Motion