House of Commons
Professor Philip Taylor’s report on the effect of covid-19 on call-centre workers
EDM #671
Tabled 30 June 2020
2019-21 Session
That this House acknowledges the publication of a report into the effect of covid-19 on call-centre workers by Philip Taylor, Professor of Work and Employment Studies, at the University of Strathclyde; recognises that the report raises concerns about unsafe working environments at many call centres including poor social distancing measures, hot-desking, poor cleansing and a lack of remote or home-working options; notes that the report records concerning levels of anxiety and fear among call-centre staff regarding their risk of catching or transferring covid-19 in their workplace; further notes that the report considers the matter to be as much a public health concern as an occupational health issue due to the risk of call centre workers spreading infection; appreciates that, while the document is focused on Scotland, the content and recommendations are equally applicable to the rest of the UK; further recognises that the report makes a number of recommendations including evacuating problematic workplaces, facilitating greater homeworking, auditing call centres and the implementation of appropriate health and safety and testing measures; and calls on the Government to reflect on the evidence and recommendations in that report and consider what actions it can take to help protect call centre workers throughout the UK.