Supporting grieving families through a bereavement standard

That this House calls on the Government to introduce a Bereavement Standard to simplify and streamline the process for grieving families to close accounts with service providers following the death of a loved one; believes the lack of such a standard has created a complex array of arrangements with each service provider requiring different levels of information to close accounts; notes that it can often take weeks, months, and in the worst cases years to close down accounts prolonging the pain and suffering for a family in mourning; further notes that the four simple campaign aims would support families as well as streamlining the process and providing a level playing field for business by introducing standardised paperwork to close an account, accepting digital death certificates, wills and proof of beneficiary status where possible, dedicated bereavement customer care channels (email, chat, webforms) to avoid long call waiting times, an agreed timeframe for companies to respond and settle accounts, and agreed bereavement customer service behaviours supported by adequate training; and urges the Government to work immediately with industry to introduce a Bereavement Standard to support grieving families, many of whom have been impacted recently by COVID-19, through one of the most difficult times in their lives.