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Effect of fake online reviews on consumer confidence

EDM (Early Day Motion) 1513: tabled on 22 February 2021

Tabled in the 2019-21 session.

This motion has been signed by 19 Members. It has not yet had any amendments submitted.

Motion text

That this House acknowledges online sales in the retail sector saw five years of growth in 2020 as coronavirus restrictions and lockdowns shifted consumer spending online; recognises that, alongside the growth in the online retail sector, online customer reviews have become an important source of product information and have a significant impact on consumer purchase decision making; applauds the investigation undertaken by independent consumer champion Which? which has uncovered a thriving industry where potentially hundreds of thousands of misleading fake product reviews are making their way onto the platform; understands that consumers need to be able to have confidence in product reviews online; is deeply concerned that the systematic manipulation of reviews highlights the need for online platforms to act urgently and do more to proactively prevent fake reviews infiltrating their sites; calls on the Competition and Markets Authority to take swift and effective action to prevent sites trading in fake reviews; and urges the UK Government to urgently strengthen online consumer protections so that sites can be held to account if they fail to keep consumers safe.

The first 6 Members who have signed to support the motion are the sponsors. The primary sponsor is generally the person who tabled the motion and has responsibility for it. The date shown is when the Member signed the motion.

In addition to the sponsors, the following Members have signed to support the motion.

There are no withdrawn signatures for this motion.