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Consumer phone access

EDM (Early Day Motion) 31: tabled on 11 May 2022

Tabled in the 2022-23 session.

This motion has been signed by 6 Members. It has not yet had any amendments submitted.

Motion text

That this House believes that consumers deserve a proper customer telephone service from utility and service provider companies; congratulates the Daily Mail for launching this important campaign; notes that no customer should have to wait longer than ten minutes to be connected to an adviser, rather than an automated bot; understands that older or more vulnerable people cannot always access internet services and that therefore the provision of an adequate telephone service is critical; recognises that if companies fail to provide a suitable and adequate phone service to support their customers, they should face financial penalties which can be passed on to the consumer through rebates; and calls upon the Government to introduce new customer protection legislation that would ensure efficient, responsible and immediate customer service is guaranteed.