Consumer phone access

That this House believes that consumers deserve a proper customer telephone service from utility and service provider companies; congratulates the Daily Mail for launching this important campaign; notes that no customer should have to wait longer than ten minutes to be connected to an adviser, rather than an automated bot; understands that older or more vulnerable people cannot always access internet services and that therefore the provision of an adequate telephone service is critical; recognises that if companies fail to provide a suitable and adequate phone service to support their customers, they should face financial penalties which can be passed on to the consumer through rebates; and calls upon the Government to introduce new customer protection legislation that would ensure efficient, responsible and immediate customer service is guaranteed.