Oversight of automated moderation by social media companies

That this House expresses its concern at the experiences of UK citizens whose social media accounts have been hacked and subsequently disabled by automated moderation systems operated by Meta and other large technology platforms; notes that social media companies’ appeals processes have become increasingly reliant on closed-loop automated systems with no meaningful opportunity to verify identity or engage with a human representative; and calls on the Government to press for stronger digital rights protections, require social media companies to provide human-led customer service and fair redress mechanisms, and establish greater oversight of AI-based moderation systems.